Shipping Policy

Last Updated: July 20, 2026

This Shipping Policy details how TRILUMITY (owned and operated by MEOWPAMPER LLC) processes, ships, and delivers every order placed on trilumity.com. Please review this policy alongside our Terms and Conditions and Refund and Returns Policy prior to placing an order.

1. Shipping Coverage & Destination Restrictions

• Service Area: We ship exclusively to physical residential and commercial addresses within the contiguous United States (the 48 connected lower states).

• Shipping Exclusions: We do NOT ship to Alaska, Hawaii, US territories (such as Puerto Rico, Guam, US Virgin Islands), PO Boxes, or military addresses (APO, FPO, DPO).

• Automatic Checkout Restriction: Any order submitted with a shipping address outside our service area will be automatically canceled at checkout to ensure operational accuracy and reliable tracking.

2. Order Processing, Handling & Transit Timelines

To provide complete transparency and eliminate unrealistic delivery expectations, our fulfillment process is strictly divided into three distinct operational stages:

A. Daily Order Cut-Off Time

• Cut-Off Time: 6:00 PM Pacific Time (PT), Monday through Friday.

• Orders placed before 6:00 PM PT on a business day enter fulfillment and handling on the same day.

• Orders placed after 6:00 PM PT, on weekends, or during recognized US federal holidays will begin processing on the following business day.

B. Handling / Processing Time

• 2 to 4 business days (Monday through Friday, excluding weekends and US federal holidays).

• This includes order verification, hair quality inspection, protective packaging, and dispatch to our shipping carriers.

C. Transit / Shipping Time

• 7 to 15 business days (Monday through Friday, excluding weekends and carrier holidays).

• This represents the actual time in transit once the package is handed over to the carrier network.

D. Total Estimated Delivery Time

• Total Delivery Window: 9 to 19 business days from the date your order is submitted.

3. Transparent Shipping Rates & Order Subtotals

Shipping charges are calculated automatically at checkout based on your final order subtotal (after discounts are applied and before tax):

• Zero Hidden Surcharges: The shipping rate shown at checkout is the only fulfillment fee applied. No additional handling, packaging, or fuel surcharges will ever be added.

4. Supported Shipping Carriers

All orders are delivered via recognized, national logistical networks:

• Partner Carriers: USPS, UPS, and FedEx.

• Carrier Selection: The specific carrier assigned to your package is selected automatically based on destination ZIP code, package size/weight, and routing efficiency at the moment of dispatch. We cannot accept manual requests for specific carriers.

5. Order Tracking & Status Updates

• Dispatch Notification: A shipping confirmation email containing a unique tracking number and direct tracking link is sent automatically as soon as your package leaves our fulfillment facility.

• Tracking Activation: Please allow up to 24 hours after receiving your tracking email for the carrier's system to update and reflect initial location scans.

6. Taxes, Duties & Transparent Fees

• US Sales Tax: Applicable state and local sales taxes are calculated transparently at checkout based on your destination address and displayed in your order summary before payment confirmation.

• Customs & Import Duties: Orders shipped within the contiguous United States under the US de minimis threshold ($800 USD) incur no import duties or customs clearance charges upon delivery. Should any localized import fee apply under special regulations, it remains the customer's responsibility.

7. Shipping Address Accuracy & Modifications

• Customer Responsibility: Customers are responsible for providing a complete, error-free delivery address (including suite, apartment, or unit numbers) at checkout.

• Address Correction Window: Address modifications can only be processed prior to parcel dispatch. If you discover an error, email support@trilumity.com immediately with your Order Number and the updated address.

• Post-Dispatch Errors: TRILUMITY is not liable for failed deliveries, lost shipments, or misdirected packages resulting from incorrect address details provided at checkout.

8. Handling Missing, Delayed, or Damaged Packages

A. Package Marked as "Delivered" but Missing

1. Inspect surrounding delivery areas, mailrooms, side doors, or check with household members and immediate neighbors.

2. Wait 48 hours after the status updates, as carriers occasionally scan packages as "Delivered" prematurely while still in transit.

3. If the package is still missing after 48 hours, contact support@trilumity.com. We will open a formal trace investigation with the carrier on your behalf.

B. Damaged in Transit

If your package arrives with visible physical damage:

1. Photograph the outer shipping container and the damaged contents before discarding any packaging.

2. Email clear photos along with your Order Number to support@trilumity.com within 7 calendar days of delivery.

3. Upon claim verification, we will issue a free replacement or a full refund back to your original payment method.

C. Confirmed Lost Packages

If a shipment is officially confirmed as lost in transit by the carrier, TRILUMITY will immediately arrange a free replacement shipment or issue a complete refund according to your preference.

9. Issue Resolution Timeline

• Shipping claims, lost package inquiries, and damage reports are investigated and resolved within 5 to 7 business days of receiving your notice.

• Cases requiring extended carrier investigations will be monitored daily, and our support team will provide status updates via email.

10. Delays Beyond Our Control

While we make every effort to meet estimated timelines, delivery schedules may occasionally be affected by external factors beyond our control, including extreme weather events, severe carrier network disruptions, customs holds, or peak holiday shipping volumes. Delivery estimates during these periods are not guaranteed.

11. Customer Support & Merchant Information

For shipping questions, tracking assistance, or order inquiries, please reach out to our dedicated support team:

• Brand Name: TRILUMITY

• Legal Business Name: MEOWPAMPER LLC

• Company Representative: DUC QUANG LUU (Sole Member)

• Website: trilumity.com

• Business Address: 1500 N GRANT ST STE N DENVER, CO 80203

  (Note: This location is an administrative address, not a public return center. Please do not send unauthorized returns here.)

• Email Support: support@trilumity.com

• Phone Support: +1 (719) 345-1188

• Support Hours: Monday – Friday, 8:00 AM – 6:00 PM Pacific Time (PT)

• Response Commitment: All inquiries are answered within 1 business day.