Contact

Last Updated: August 3, 2026

Business Details

  • Trading name: TRILUMITY
  • Legal entity: MEOWPAMPER LLC, a limited liability company registered in Colorado, USA
  • Colorado Entity ID: 20261859258
  • Registered address: 1500 N Grant St Ste N, Denver, CO 80203, USA (administrative only — not a return address)
  • Returns facility: 602 Fountain Parkway Suite B, Grand Prairie, TX 75050, USA (RMA required before shipping)

How to Reach Us

Email is the fastest and most reliable way to reach TRILUMITY. Write to support@trilumity.com and a real person will reply within 24 business hours. To help us help you quickly, please include your order number, the email address used at checkout, and photos if your question involves a damaged, defective, or wrong item.

  • Email (primary): support@trilumity.com — replies within 24 business hours
  • Phone: +1 (719) 345-1188 — voicemail only; we return calls within 1 business day, Monday–Friday
  • Support days: Monday through Friday, excluding US federal holidays

About Our Phone Line

We want to be candid: nobody sits at our phone line waiting to pick up. Calls to +1 (719) 345-1188 go to a monitored voicemail box. Leave your name, order number, and question, and we will call you back within 1 business day, Monday through Friday. We would rather tell you this plainly than advertise a phone desk nobody is sitting at. If your question is urgent — for example, you want to cancel an order within the 24-hour cancellation window — email support@trilumity.com instead, since email is checked more often than voicemail.

A Note on Time Zones

Our team and fulfillment partners work across several time zones, so "24 business hours" is counted across Monday–Friday working days, not calendar hours. If you email on Friday evening, expect a reply by the end of the next business day, usually Monday. Order cut-off for same-cycle processing is 6:00 PM Pacific Time, Monday–Friday. Messages sent over the weekend or on US federal holidays are answered in the order received once the next business day starts.

Registered Office vs. Returns

Our legal entity, MEOWPAMPER LLC, is a limited liability company registered in Colorado, USA under Colorado Entity ID 20261859258, with its registered address at 1500 N Grant St Ste N, Denver, CO 80203. That address is administrative only. No staff work on site, and mail or packages sent there reach no one who can help with your order. Never ship a return to the Denver address. It is not a return address, and returns sent there cannot be processed or refunded in a normal timeframe.

All approved returns go to our Grand Prairie, Texas facility: TRILUMITY Returns — 602 Fountain Parkway Suite B, Grand Prairie, TX 75050, USA — and only after you receive a return authorization (RMA). Email support@trilumity.com within 30 days of delivery to request your RMA, then write the RMA number on the outside of the package. Also, never ship a return to China — our products ship from fulfillment partners there, but returns are handled only in the United States.

What to Expect After You Write

  1. You get a reply from a support agent within 24 business hours.
  2. If your issue needs action (return, replacement, refund, cancellation), we confirm the next steps and timelines in writing.
  3. You can always reply to the same email thread to keep everything in one place.