Privacy Policy & CCPA/CPRA

Last Updated: July 20, 2026

This Privacy Policy describes how trilumity.com (owned and operated by MEOWPAMPER LLC, led by Sole Member DUC QUANG LUU) collects, uses, shares, and protects your personal information when you visit our storefront or make a purchase. Please review this document alongside our Terms and Conditions.

1. Policy Updates & Material Changes

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal compliance requirements. Revised versions will be published directly on this page with an updated "Last Updated" date. For material changes that significantly impact your privacy rights, we will make reasonable efforts to notify you directly via email or through a prominent notification banner on trilumity.com.

2. Categories of Personal Information We Collect

We collect personal information through three primary channels: information you provide directly, information collected automatically, and information received from authorized third-party service providers.

A. Information Provided Directly by You

  • Contact & Shipping Identifiers: Full name, shipping address, billing address, email address, phone number, and order history provided during checkout or account creation.

  • Customer Support Records: Text, attachments, and email correspondence sent to support@trilumity.com are retained to provide efficient customer assistance.

B. Information Collected Automatically (Cookies & Tracking)

Whenever you navigate trilumity.com, technical identifiers are automatically transmitted via browser cookies, pixel tags, and web beacons:

  • IP address and approximate geographic location (city/state level).

  • Device model, browser type, operating system, and screen resolution.

  • Referral source, page views, product interactions, search terms, and time spent on site.

C. Information Received From Third Parties

  • Payment Processors: PayPal and credit card networks share payment status confirmations, transaction IDs, billing ZIP codes, and the last 4 digits of your payment card. Full 16-digit card numbers and CVV codes are processed exclusively by PCI-compliant gateways and are never stored on our servers.

  • Logistical Carriers: Shipping partners (USPS, UPS, FedEx) provide delivery confirmations and real-time tracking updates.

  • Analytics & Ad Partners: Marketing networks (Google Analytics, Meta) provide aggregated demographic insights and campaign performance metrics.

3. Business & Commercial Purposes for Data Use

We utilize collected personal information strictly for legitimate business operational purposes:

  • Processing, fulfilling, and delivering your wig and alternative hair orders.

  • Sending transactional automated emails (order confirmations, shipping notifications, tracking updates).

  • Delivering responsive, dedicated customer care via email and phone.

  • Optimizing storefront navigation, product recommendations, and site performance.

  • Preventing fraudulent transactions, unauthorized account access, and maintaining security.

  • Complying with US federal, state tax, accounting, and consumer protection laws.

4. Cookies, Analytics & Targeted Advertising

trilumity.com uses essential, functional, and marketing cookies:

  • Strictly Necessary Cookies: Essential for core site operations, maintaining cart items, and executing secure checkout.

  • Analytics Cookies: Primary tools like Google Analytics collect aggregated traffic data to help us understand store performance.

  • Targeted Advertising Cookies: Tracking pixels (e.g., Meta Pixel, Google Ads tags) collect browsing identifiers to measure ad conversion and display relevant product ads across third-party platforms.

You may manage or disable non-essential cookies at any time via your web browser settings or by utilizing browser-based privacy extensions.

5. Sharing Personal Information & Clarification on "Data Sale"

A. Operational Service Providers

We do NOT sell your personal information for monetary compensation in the traditional sense. We share personal data strictly with trusted service providers under contractual obligations to support our store operations:

  • Payment gateways (PayPal, card processors) for payment capture.

  • Shipping networks (USPS, UPS, FedEx) for parcel delivery.

  • IT infrastructure, cloud hosting, and email communication platforms.

B. Clarification on "Sharing" for Targeted Ads (CPRA/CCPA)

Under California law (CCPA/CPRA) and state privacy acts in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and others, allowing third-party advertising tools (such as Google or Meta tracking tags) to collect device identifiers on our site may be legally classified as "Sharing" or "Targeted Advertising." You have the absolute right to opt out of this data sharing at any time as detailed in Section 8 below or by reviewing our Do Not Sell or Share My Personal Information notice.

6. Data Retention & Erasure

Personal data is retained only as long as necessary to fulfill the operational purposes outlined in this policy or to comply with statutory retention periods under US tax, business, and accounting laws. When transaction records or support logs are no longer required by law, they are securely erased or anonymized.

7. Security Standards & Safeguards

We maintain administrative, technical, and physical safeguards to secure your personal data:

  • 256-Bit SSL/TLS Encryption: Encrypts all communications and transactional data across trilumity.com.

  • PCI-DSS Level 1 Compliance: Ensures card processing adheres to global payment security standards.

  • Restricted Access: Access to customer information is restricted strictly to authorized support personnel who require it to perform operational duties.

8. Your State Privacy Rights (US Consumer Privacy Laws)

Depending on your US state of residence (including California, Virginia, Colorado, Connecticut, Utah, Oregon, Texas, and others), you possess specific statutory rights regarding your personal information:

  • Right to Know / Access: Request details regarding the categories and specific pieces of personal information we have collected about you.

  • Right to Correction: Request updates or corrections to incomplete or inaccurate personal records.

  • Right to Deletion: Request the erasure of your personal data, subject to legal tax and order retention exceptions.

  • Right to Opt-Out of Data Sale / Sharing: Direct us to stop sharing your personal information for targeted cross-context behavioral advertising.

  • Right to Non-Discrimination: Exercise any of your privacy rights without facing price increases, degraded service quality, or denial of goods.

How to Exercise Your Rights:

  • Email Request: Email us at support@trilumity.com with the subject line State Privacy Rights Request.

  • Browser-Based Signals (Global Privacy Control - GPC): We support and recognize automated Global Privacy Control (GPC) browser signals. If your browser or extension transmits a valid GPC signal, our store will automatically treat it as an opt-out preference for your device session.

9. Third-Party Web Links

Our storefront may contain links to external third-party sites (e.g., carrier tracking portals, payment gateways, social media pages). Once you exit trilumity.com, any information you provide on destination websites is governed by their respective privacy notices. MEOWPAMPER LLC assumes no responsibility for third-party practices.

10. Customer Support & Business Information

For questions, concerns, or legal privacy requests regarding this Privacy Policy, please contact our support team:

  • Brand Name: TRILUMITY

  • Legal Business Name: MEOWPAMPER LLC

  • Company Representative: DUC QUANG LUU (Sole Member)

  • Website: trilumity.com

  • Business Address: 1500 N GRANT ST STE N, DENVER, CO 80203, USA

  • Email Support: support@trilumity.com

  • Phone Support: +1 (719) 345-1188

  • Support Operating Hours: Monday – Friday, 8:00 AM – 6:00 PM Pacific Time (PT)

  • Response Commitment: All privacy inquiries are verified and answered within 1 business day.