Payment Policy
Effective Date / Last Updated: July 27, 2026
Accepted Payment Methods
We accept the following payment methods at checkout:
- Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
All prices and charges are in US dollars (USD). Every purchase is a one-time payment — we do not run subscriptions, memberships, or recurring charges, and there are no hidden fees added after checkout.
Sales Tax
Where sales tax applies, it is calculated automatically at checkout based on your shipping address and shown clearly before you pay. The amount you see on the review screen is the amount you are charged.
Payment Security
Your checkout is protected by HTTPS with TLS encryption from your browser to our store. Card payments are processed by third-party payment providers that maintain PCI DSS compliance — your full card number goes to the payment provider, not to us, and we never store it on our systems.
Authorization Holds
When you place an order, your bank may place a temporary authorization hold for the order amount. This is not a second charge — it is your bank reserving the funds. If an order is cancelled or declined, the hold is released by your bank, typically within 3–10 business days depending on the bank. If you see a pending charge after a cancellation, it is almost always this hold releasing on the bank's schedule.
Possible Bank Foreign-Transaction Fees
Some issuing banks add a foreign-transaction fee (commonly around 3%) because our payment acquirer may process the charge outside the United States. This fee is set and collected by your bank, not by us, and it does not appear at our checkout. If you are charged one and want details, your card issuer can explain its fee schedule; PayPal and wallet payments are less likely to trigger it. We tell you this upfront because we would rather you hear it from us than find it on your statement.
Chargebacks — Please Talk to Us First
If something looks wrong on your statement — an unfamiliar charge, a double charge, a missing refund — please email support@trilumity.com before filing a chargeback. We reply within 1 business day, and nearly every billing issue is fixed faster by us than through the bank dispute process, which can take weeks and freezes the amount while it runs. You always keep your legal right to dispute a charge with your bank; we simply ask for the chance to fix it first.
Pricing Errors
If a product is listed at an incorrect price due to a typographical or system error, we may cancel affected orders and issue a full refund to the original payment method. We will notify you by email if this happens to your order.
Refunds
Approved refunds go to the original payment method within 5–7 business days after we receive and inspect a return (or immediately upon approval when no return is required). Banks may take another 3–10 business days to post the credit. See our Refund and Returns Policy for full details.
Questions
Email support@trilumity.com — reply within 24 business hours, Monday–Friday. Phone: +1 (719) 345-1188 (voicemail monitored; callback within 1 business day).