Refund and Returns Policy

Last Updated: July 20, 2026

At TRILUMITY (owned and operated by MEOWPAMPER LLC), we take immense pride in the craftsmanship, beauty, and quality of our human hair and synthetic wigs. This Refund and Returns Policy outlines our clear, transparent procedures for returns, exchanges, and refunds. Please review this document alongside our Shipping Policy and Terms & Conditions prior to placing an order.

1. 30-Day Return Window & Eligibility

  • 30-Day Return Window: You may request a return or exchange within 30 calendar days from the date your package is marked as "Delivered" by the shipping carrier's tracking system. Return requests submitted after this 30-day window cannot be processed.

  • Eligible Return Reasons: * Manufacturing defects (e.g., faulty stitching, lace flaws, abnormal shedding).

    • Items damaged during transit.

    • Incorrect item, color, or length shipped by TRILUMITY.

    • Customer preference (e.g., change of mind, style adjustments, or color preference).

2. Condition Standards for Returned Wigs

Due to strict health, hygiene, and safety regulations regarding hair products, returned items must be in brand-new, unworn, and 100% resalable condition:

  • Lace Must Be Uncut & Unaltered: The front lace, HD lace, or mesh base must remain completely uncut, untrimmed, and in its original state.

  • Unworn & Unwashed: Free from any signs of wear, hairspray, styling products, perfume, makeup, lace glue, tape, bleach, or pet hair.

  • Original Packaging Intact: Returned in its original product box/bag with all protective hair netting, hangtags, and accessories included.

Note: Items that fail to meet these hygiene standards will be rejected and sent back to the customer.

3. Transparent Return Shipping Costs & Zero Hidden Fees

To comply strictly with Google Merchant Center transparency policies, we clearly outline who pays for return shipping based on the reason for return:

Return Reason Return Shipping Fee Prepaid Label Provided? Restocking Fee
Defective, Damaged, or Incorrect Item (Shop Error) $0.00 (100% Paid by TRILUMITY) YES (Free Prepaid Label) $0.00
Change of Mind / Color Choice (Customer Preference) Customer Responsibility NO $0.00

A. Defective, Damaged, or Incorrect Items (Shop Error)

  • TRILUMITY covers 100% of the return shipping costs.

  • Upon verification of your claim, our support team will email you a Free Prepaid Return Label.

B. Customer Preference (Change of Mind / Wrong Selection)

  • The customer is responsible for purchasing the return shipping label through their preferred trackable carrier (USPS, UPS, FedEx).

  • Original shipping charges paid at checkout (if any) are non-refundable.

C. Zero Restocking Fees ($0.00)

  • NO RESTOCKING FEE: TRILUMITY does NOT charge any restocking, inspection, or repacking fees on approved returns. You will receive a 100% refund of the product purchase price.

4. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Wigs with cut, trimmed, bleached, or altered lace.

  • Custom-ordered, custom-dyed, or personalized hairpieces.

  • Items explicitly marked as Final Sale or Clearance at the time of purchase.

  • Any item returned without prior written authorization (RMA) from our support team.

5. Step-by-Step Return Process

To ensure your return is processed quickly and accurately, please follow these steps:

  1. Submit Return Request: Email support@trilumity.com within 30 days of delivery. Include your Order Number, the item(s) you wish to return, the reason for return, and clear photos/videos if reporting a defect or damage.

  2. Receive RMA & Return Address: Our support team will review your request within 1 business day. Once approved, we will provide a Return Merchandise Authorization (RMA) number and the exact authorized return warehouse address.

  3. Ship Your Package: Pack the wig securely in its original packaging. Write the RMA number clearly on the outside of the package. If paying for return shipping, use a trackable shipping service and retain your tracking receipt.

(Important Notice: Please do NOT attempt to ship returns to our administrative business address in Denver, CO without prior authorization. Unauthorized packages sent to administrative addresses cannot be processed and may be lost.)

6. Exchange Policy

If you wish to exchange a wig for a different style, length, or shade:

  • State your exchange request in your initial email to support@trilumity.com.

  • Defective/Incorrect Items: We will dispatch your replacement free of charge immediately upon inspecting the returned item.

  • Standard Exchanges: Once your returned item is received and approved, your replacement order will be created and processed with our standard 2 to 4 business days handling time.

7. Reporting Damaged or Defective Deliveries

If your package arrives visibly damaged or the wig has a manufacturing defect:

  • Contact support@trilumity.com within 7 calendar days of delivery.

  • Attach clear photos showing the outer shipping box, the damaged item, and the specific defect area along with your Order Number.

  • Upon verification, we will immediately issue a free replacement shipment or a 100% full refund. In most cases, damaged items do not need to be shipped back.

8. Order Modifications & Cancellations

  • Within 24 Hours: Orders can be modified or canceled free of charge within 24 hours of placement by emailing support@trilumity.com.

  • After 24 Hours: Orders enter our automated fulfillment queue and cannot be canceled or modified. Once delivered, standard return procedures apply.

9. Undeliverable or Refused Packages

For packages returned to us as undeliverable due to an incorrect address provided at checkout or packages refused at delivery:

  • Option A (Reshipment): We can re-ship the package once the customer covers the new carrier shipping cost.

  • Option B (Refund): We can issue a refund for the product value, deducting the original shipping fee incurred.

10. Refund Processing & Timelines

  • Inspection: Once your returned package arrives at our warehouse, inspection is completed within 2 to 3 business days.

  • Refund Release: Upon approval, your refund is credited back to your original payment method (Credit Card or PayPal).

  • Bank Posting Time: Refunds typically reflect on your bank or credit card statement within 5 to 7 business days, depending on your financial institution.

11. Customer Support & Merchant Information

For return authorization, tracking assistance, or refund inquiries, please contact our support team:

  • Brand Name: TRILUMITY

  • Legal Business Name: MEOWPAMPER LLC

  • Company Representative: DUC QUANG LUU (Sole Member)

  • Website: trilumity.com

  • Business Address: 1500 N GRANT ST STE N DENVER, CO 80203

    (Note: Administrative address only. Contact support for authorized return warehouse details before shipping.)

  • Email Support: support@trilumity.com

  • Phone Support: +1 (719) 345-1188

  • Support Hours: Monday – Friday, 8:00 AM – 6:00 PM Pacific Time (PT)

  • Response Commitment: All inquiries are answered within 1 business day.